Privacy Policy

In providing multimodal freight, customs clearing, and enterprise logistics services, Matkel collects necessary information including:

• Shipper & Consignee Identifiers: Corporate entities, authorized signatories, email addresses, physical addresses, and emergency dispatch contact numbers.
• Consignment Manifest Data: Bill of Lading numbers, commercial invoices, packing lists, tariff classifications (HS Codes), and shipment valuations.
• Digital Platform Records: IP addresses, browser credentials, user authentication tokens, and session activity across the Matkel portal.

All acquired operational and corporate data is strictly deployed to:

• Coordinate vessel dispatch, shipment transit, intermodal rail/road haulage, and final door-to-door delivery.
• Facilitate real-time shipment status notifications, electronic arrival notices, and clearance verification.
• Audit freight manifests and calculate accurate customs tariffs and demurrage mitigation schedules.

Our fleet and multimodal transit corridors utilize encrypted GPS tracking and satellite transponders to monitor transit velocity, route fidelity, temperature safeguards, and geo-fencing.

Tracking feeds are accessible exclusively to authenticated consignors and consignees via their unique Waybill / Tracking Token through encrypted SSL endpoints.

As a licensed customs broker and freight forwarder, Matkel is legally obligated under the Customs Act of Ghana to disclose manifest documentation and shipper credentials to:

• Ghana Revenue Authority (GRA) Customs Division and ICUMS clearance platform.
• Ghana Ports and Harbours Authority (GPHA) and terminal operators at Tema and Takoradi ports.
• International maritime authorities and authorized border security agencies where mandatory by law.

Matkel implements enterprise-grade physical and electronic safeguards:

• Restricted biometric and role-based access control for customs records and shipment databases.
• Continuous automated vulnerability scanning and database security monitoring.

In compliance with maritime commerce laws and statutory tax requirements, customs clearance records and transport manifests are retained for seven (3) years following completion of transit.

Clients retain the right to inspect their stored corporate records, request correction of inaccurate corporate identifiers, and request secure deletion of marketing contact details.